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Miriam Valverde
By Miriam Valverde July 26, 2018

Bill Nelson claims detained immigrant parents charged $8/minute to call their children. Is it true?

Democratic Sen. Bill Nelson said the Trump administration reached a new low by charging detained immigrant parents high fees to call the children they were separated from at the border.

"The Trump administration has been charging detained parents, get this, as much as $8 a minute to call their children," Nelson, of Florida, said July 23 on the Senate floor. "And the children were separated from the parents because the administration separated them; $8 a minute if you want to talk to your child. That is a new low."

Nelson faces a tough re-election challenge from Republican Gov. Rick Scott.

More than 2,300 children were separated from the adults they were traveling with as a result of President Donald Trump’s "zero-tolerance" immigration policy, which directed the prosecution of all immigrants who crossed into the United States illegally. As adults were referred for prosecution, children traveling with them were placed into the custody.

The Trump administration has reunified more than 1,000 children with their parents. But not all can be easily reunified, in part because some parents have already been deported. Overall, exact government figures on separations and reunifications have been inconsistent and limited.

We wondered about Nelson’s claim that parents in detention were being charged as much as $8 a minute to call their children. Nelson’s office pointed to media reports saying parents had to pay for phone calls. But U.S. Immigration and Customs Enforcement rebuked those claims.

Some advocates for immigrants said they couldn’t confirm the $8 a minute claim, or had heard lower rates.

Nelson’s evidence

About 150 lawmakers, including Nelson, sent a letter July 20 to ICE’s acting director, Ronald D. Vitiello, expressing concerns over "apparent misinterpretation" of ICE’s telephone access policies.

"Reports and first-hand accounts have indicated that many of these detained parents have been forced to endure weeks without any information as to the location of their children," the letter said. "Once their children are finally located, moreover, reports indicate that their parents are forced to pay as much as $8 per minute to speak with them by telephone, and that their access to this service can be limited to as little as one call per week."

The letter cites a June 21 NPR interview of Jenny Hixon, outreach director for the Refugee and Immigrant Center for Education and Legal Services. Hixon told NPR that some parents at a detention center in Pearsall, Texas, "had not been able to speak to their children yet because in order to be able to speak to their children, they needed to pay $25 to get a commissary account. And then the phone calls are about $8 a minute."

PolitiFact emailed Hixon for more information but received an automated message saying she was no longer employed by the legal services group. We asked the group’s communications director to confirm the figure, but did not receive the confirmation by deadline.

Nelson’s office also referred us to a July 3 article from the Texas Tribune reporting that immigrants in detention faced "usurious phone rates and bureaucratic hassles to contact their family members." The story said advocates were worried that "the cost and complexity of using detention facility phones could hamper family reunification efforts that have already been plagued by chaos and confusion."

But the Texas Tribune story didn’t cite an $8 a minute rate. It said the cost "can top 20 cents per minute and has been criticized as exorbitant."

The story mentioned comments made in a June 22 court filing by a mother detained in Texas who was separated from her children. "The calls are very expensive so I am only able to call when I have money, but when I do not have money, I am not able to communicate with my children. In one month I only received one free call from the center," the woman said.

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The story added: "Lawyers and advocates working with immigrants detained since the ‘zero tolerance’ policy went into effect say costs and procedures vary from facility to facility, but they have heard that charges range from 10 to 25 cents per minute for domestic calls." It did not say if those calls were made to children.

Trump administration denies charging parents to call their children

ICE spokeswoman Jennifer D. Elzea told PolitiFact calls are facilitated "at no charge" to detained parents whether their children are in HHS custody or with sponsors.

But Buzzfeed, in a July 23 story about the lawmakers’ letter, reported that "when asked about reports detailing high, per-minute fees for phone calls to children," a different spokeswoman "agreed it was ‘possible’ that occurred when parents were trying to call children who were no longer in federal custody."

Children in HHS custody don’t have 24-hour access to phones, but calls are being arranged at least twice a week, sometimes more frequently, Elzea told PolitiFact. In some cases, detained parents are able to talk to their children through video-conferencing, she said.

ICE detention standards say detainees shall be able to make free calls to an ICE-provided list of free legal service providers, to consular officials and to certain government offices.

"Indigent detainees, who are representing themselves pro se, shall be permitted free calls on an as-needed basis to family or other individuals assisting with the detainee’s immigration proceedings," standards say.

HHS said that children in its shelters don’t pay for calls to their families or sponsors. The agency said it pays for those calls.

Two legal services groups representing immigrant families were unable to confirm to PolitiFact if parents were charged as much as $8 a minute to call their children.

Some parents detained at Port Isabel detention center in Texas told lawyers that they were charged about $3 a minute to call their children, said Megan McKenna, spokeswoman for Kids in Need of Defense. The group represents unaccompanied immigrant and refugee children in deportation proceedings.

"It’s possible that there was a free call number, but the detainees our team spoke to did not know about it, if there was," McKenna said.

Efren Olivares, a program director at the Texas Civil Rights Project, said he couldn’t confirm the $8 a minute figure. But when detainees at the Port Isabel detention center call Texas Civil Rights Project lawyers, they get a recording saying the call is 20 cents a minute, Olivares said.

Our ruling

Nelson said detained immigrant parents separated from their children at the border are being charged "as much as $8 a minute to call their children."

ICE told us that parents should not be charged to talk to their children. But lawyers working with parents have heard that they were charged. One legal services group told PolitiFact that there may be a free number to call, but its clients did not know about it and had been charged.

Having said that, we were only able to find one instance of anyone claiming that parents had to pay as much as $8 per minute. Most of the accounts we found mentioned amounts ranging from $3 a minute to 20 cents a minute. 

There is some anecdotal evidence to back Nelson's claim, but not enough to establish that $8 a minute as standard practice.

Nelson’s statement contains an element of truth but ignores critical facts that would give a different impression. We rate it Mostly False.

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PolitiFact rating logo PolitiFact Rating:
Mostly False
Says detained immigrant parents separated from their children at the border are being charged "as much as $8 dollars a minute to call their children."
in a Senate floor speech
Monday, July 23, 2018

Our Sources

Twitter, @SenBillNelson, tweet, July 23, 2018

Email interview, Sen. Bill Nelson communications director Ryan Brown, July 23, 2018

PolitiFact, Trump changes course, stops family separation at the border, June 21, 2018

PolitiFact, What you need to know about the Trump administration’s zero-tolerance immigration policy, June 6, 2018

PolitiFact, The latest on reunification of families separated at the border, Trump immigration policy, July 12, 2018

Texas Tribune, Declaration of M.G.U., June 22, 2018 court filing

Email interview, U.S. Immigration and Customs Enforcement press office, July 23 and 25, 2018

The Texas Tribune, Detained migrant parents have to pay to call their family members. Some can't afford to., July 3, 2018

Letter from lawmakers to ICE Acting Director Ronald D. Vitiello, July 20, 2018

NPR, Millions Raised For Immigrants Will Be Used To Provide Legal Support, June 21, 2018

Buzzfeed, Democratic Lawmakers Say ICE Charging Parents To Call Their Kids Violates Immigration Standards, July 23, 2018

U.S. Immigration and Customs Enforcement, Telephone Access standards, PBNDS 2011, revised December 2016

Email interview, Megan McKenna, spokeswoman for Kids in Need of Defense, July 25, 2018

Email interview, Jennifer K. Falcon Communications Director Refugee and Immigrant Center for Education and Legal Services, July 25, 2018

Email interview, Efren Olivares, a program director at the Texas Civil Rights Project, via BerlinRosen press team, July 25, 2018


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